It's that time of the year again! Microsoft has unveiled its roadmap for the first wave of updates to Dynamics 365 in 2023, outlining the new functionalities expected to be available in the market between April and September 2023. We have highlighted this release's Top 8 new updates and features.
1. Dynamics 365 Customer Voice
Dynamics 365 Customer Voice provides the best-in-class customer service through live customer engagements, agent collaboration, advanced telephony, and AI-based analytics. With the release update, there is a focus on enhanced case creation and channel-based swarming with Microsoft Teams.
2. Sales Engagement AI Features
New sales engagement AI-powered suggestions now improve seller workflows and an opportunity management workspace. Additionally, this wave will include enhanced email templates, content suggestions and text message capabilities, and several new abilities for creating, looping and optimizing sales sequences.
3. Introduction Of AL Explorer & AL Home
The introduction of AL Explorer brings a powerful tool to the hands of pro developers and technical consultants, allowing both roles to explore, navigate, and better understand objects in extensions. In addition, the new AL Home startup page introduces a new communication channel, allowing Business Central R&D to efficiently share news, best practices, upcoming events, and urgent information.
4. Viva Sales - AI Suggested Replies
As an administrator, you can allow Viva Sales to generate suggested replies using context from your Outlook and CRM, utilizing GPT-3 technology. This makes it easy for your sales team to reply to emails quickly and confidently.
5. Improved Integration with the Power Platform
New Features within Power Platform include a fresh look for Power Apps, improved in-app notifications, a pipeline view for opportunities and improved UX for sharing documents.
6. New Email Template Designer
The new email template creation experience offers an advanced digital content designer for creating and styling templates. Users can now easily add elements like images, text, buttons, and dividers while creating email templates.
7. Intercompany Functions
Intercompany posting has a new Intercompany Setup page that gives you an improved overview of your setup and gives you fast access to various setup and task pages. In addition, you can now validate your intercompany posting setup to determine whether you've missed settings across partner companies.
8. Optimized Action Bar