Innovate with proactive service
Deliver a seamless, end-to-end service experience with Dynamics 365 Field Service. Built-in intelligence helps you resolve service issues before they occur, reduce operational costs, and deliver positive onsite experiences.
View our Fixed-Fee Implementation Plans
Optimize your resources
Automate scheduling
- Improve profitability by automatically scheduling the technician with the right job skills and best location fit in more appointments per day.
- Manage resource assignments across multiple work orders using an interactive, drag-and-drop schedule board.
- Synchronize and track inventory down to the truck level with real-time visibility and intelligent forecasting to increase first-time fix rates.
Make technicians more effective
Ensure on-time appointments
- Keep technicians on time with the best route, turn-by-turn directions, and work order details that can be updated in real-time on any device.
- Get a 360-degree view of customer preferences and history with personalized step-by-step instructions to reliably track and complete the task at hand.
- Improve field processes through mobile access to back office information for technicians to effectively capture and update all work order details.
- Improve outcomes with access to leading-edge technologies such as mixed reality headsets to offer technicians hands-free guidance.
Deliver better outcomes with IoT
Gain insight and intelligence
- Harness the power of IoT to detect and diagnose problems before customers become aware of an issue.
- Automatically create work orders, and schedule and dispatch technicians with relevant customer information on their devices.
- Move from costly scheduled maintenance plans to just-in-time predictive maintenance and repair, clean, or replace parts only when needed.
Engage with your customers
Build customer trust
- Engage customers proactively to increase transparency and trust by seamlessly sharing quote, contract, and scheduling information.
- Make it easy for customers to keep track of service activities and self-schedule appointments with a customer portal.
Innovate with a modern and adaptable platform
Adapt quickly
- Accelerate time to market and adapt the application to your needs with no-code visual editors and tools that make it easy to build and deploy web and mobile apps.
- Automate processes across Dynamics 365 applications and third-party systems for better engagement experiences.
- Rely on the Microsoft cloud platform to reduce the cost and complexity of operating a global infrastructure and trust our state-of-the-art datacenters to safeguard your data.
- Transform your customer interactions with deep insights provided by artificial intelligence that guide your teams to the right business outcomes.
