The Honest Truth About ERP Implementation – What You Need to Know

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• Why does the proposal differ so much from what’s on your website?

  We get this question a lot, and it’s important to understand that the information on our website is a general overview. Each organization has unique needs, so the final proposal reflects a mix of our "standard" offerings and custom solutions tailored to your specific requirements, including the scope of work, timeline, and any special configurations or additional services. The website content serves as a starting point, but the proposal is a detailed reflection of your company's needs.

• What is our philosophy on change orders?

  At WebSan, we believe in being upfront and clear about everything from the start. Change orders typically occur if there’s a shift in scope—like additional features or customizations that were not part of the original agreement. We handle change orders with full transparency: if changes are necessary, we’ll clearly communicate the impact on the timeline, budget, and resources. Our goal is to ensure there are no surprises, and that any changes are carefully planned.

  That being said, we work tirelessly during the sales process to reach a point that our proposal is indeed fixed fee and the only time and materials components of the proposal are either integration work or any customizations that are required (which we always try to minimize).

• Can you explain the project management fee to me and how it works?

  The project management fee is essential to ensuring that your implementation goes smoothly. It covers the time, expertise, and resources needed to manage the project from start to finish, including coordination, scheduling, risk management, and ensuring that all project milestones are met. Our project managers will work with you every step of the way to ensure everything stays on track. This fee ensures that we can dedicate the right resources to meet your expectations and timelines.

• What if WebSan screws up, does the project management fee stop?

  We understand how critical your project is to your business, and we’re committed to delivering quality. If there’s an issue on our end, we won’t just stop the project management fee—we’ll take immediate corrective action and ensure that the problem is resolved promptly. Our project management fee remains in place as long as the project is ongoing, but we’re always here to fix any mistakes and ensure you’re satisfied with the final result. We view our relationship as a partnership, and we’ll work hard to get it right.

• Is it okay that we check references?

  It’s completely natural for prospective clients to want to ensure they’re choosing a vendor they can trust. We have a LOT of customer testimonials on our website as well as case studies that we encourage potential customers to review. If, after reviewing the content on our website you still would like to speak with a customer, we can arrange that.

• What about the testimonials on your website?

  The testimonials on our website are real feedback from customers who have worked with us and been pleased with the results. We are proud of the positive experiences we’ve created for our clients, and these testimonials showcase the value we bring to the table. Testimonials on the site are part of our overall transparency, but we want to ensure you feel fully confident in your decision.

• What is the typical implementation timeline for an ERP system?

  Every business is unique, so implementation timelines can vary based on your specific needs and the complexity of your existing systems. However, on average, an ERP system implementation can take anywhere from 3 to 6 months. We’ll work with you to define a realistic timeline that aligns with your business goals and milestones. During the planning phase, we’ll break down each step of the process to ensure that everyone involved is on the same page.

• How do you ensure the ERP system is a good fit for our business?

  Our approach is consultative and tailored to your specific business processes. Before we even propose an ERP solution, we take the time to understand your unique requirements through in-depth discovery sessions. We’ll discuss everything from your current challenges to your long-term business goals. From there, we recommend a solution that best fits your needs and is scalable for future growth. You’ll also be involved in every phase of the implementation to ensure we stay aligned with your expectations.

• What support do you offer after the system is implemented?

  We offer comprehensive support after the ERP system goes live. Our team is available to assist with any issues, answer questions, and provide ongoing training to ensure your team is fully equipped to make the most of the system. Additionally, we offer different levels of post-implementation support depending on your needs, whether that’s ad-hoc support or a more structured service plan. Our goal is to ensure you continue to get value from the system long after the initial rollout.

• What happens if we’re not happy with the ERP system after it’s implemented?

  At WebSan Solutions, your satisfaction is our priority. If you’re not happy with the system, we’re here to fix it. We offer continuous support and will work closely with you to resolve any issues. In some cases, that may involve system tweaks, training adjustments, or even revisiting the initial configuration. We view your success as our success, so we’ll do everything in our power to ensure that the ERP system meets your needs.

Implementation with WebSan Solutions Inc.

Implementation Plans

Expectations for a Dynamics 365 Business Central Implementation

Katrina She

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• Professional Profile

  Katrina is the Director of Implementation and Finance at WebSan Solutions Inc. She holds a BAS in Accounting from York University, as well as a CPA designation.

  In her role, Katrina oversees the financial operations and implementation of solutions for clients, ensuring that projects are delivered on time, within budget, and meet client expectations.

  Her responsibilities include managing financial reporting, overseeing budgeting and forecasting, and ensuring smooth implementation. She also leads cross-functional teams, ensuring alignment between technical, financial, and client goals.

• Areas of Specializations

  • Project Implementation and Management
  • Financial Planning and Analysis
  • Budget Management
  • Client Relationship Management
  • Cross-Departmental Leadership
  • Regulatory Compliance and Financial Governance

• Hobbies & Personal Interests

  In her leisure time, Katrina enjoys staying active by riding her indoor bike. She also has a creative side as an amateur photographer, capturing moments through her lens. Additionally, she enjoys exploring different winery tours, appreciating fine wines and scenic vineyards.

Panth Parikh

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• Professional Profile

  Panth Parikh is the Manager of Technical Services at WebSan Solutions Inc., with a Bachelor of Technology in Computer Engineering from Uka Tarsadia University and a Master of Science in Computer Science from the University of Windsor.

  In his role, Panth oversees the technical services team, ensuring the successful implementation, support, and optimization of technology solutions for clients. He also collaborates closely with other departments to enhance service delivery and maintain high client satisfaction levels.

• Areas of Specializations

  • System Integration and Implementation
  • Technical Project Management
  • IT Infrastructure and Support
  • Process Automation and Optimization
  • Data Security and Compliance
  • Client-Focused Solution Development

• Hobbies & Personal Interests

  In his free time, Panth enjoys staying active by playing volleyball. He also loves watching his favorite sports, particularly soccer and football. Panth also has a passion for traveling, exploring new destinations, and experiencing different cultures.

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