Lead Technical Specialist

• Maintain Corporate IT systems and private cloud hosting infrastructure including the following:
  • Server and Network Support including VMWare and Microsoft Server Administration and Support;
  • Remote app/RDS administration, Workstation and Telecom;
  • Security processes, including Vulnerability Scanning and Patch Management;
  • Monitoring alerting systems;
  • Managing Disaster Recovery
• Providing customers with technical assistance and expertise as needed, including understanding of Microsoft online licensing requirements and optimization
• Support customer systems specifically Azure Active Directory and Design, migration, and support of Microsoft cloud technology
• Optimize processes; engineer task automation as needed
• Actively monitor Incident Management System Queue(s), documenting incident and problem resoutions, workarounds, and RCAs for all incidents
• Support existing clients with Dynamics GP
  • Assist with upgrades, migration, and technical support as required
• Other duties and responsibilities as assigned

EDUCATION

• Post-secondary education in IT
• Microsoft certifications are a definite asset (e.g. Azure Certification)

KNOWLEDGE

• Proven track record with administering Microsoft cloud technologies, including Azure, Entra, business applications, & MSSQL
• Experience with Microsoft Dynamics GP is an asset

EXPERIENCE

• 3 - 5 years experience with internal systems support (e.g. networks, servers, workstations, voice
• systems, applications, etc.)
• Experience working with Azure services and workload administration, including lift and shift,

backups and other methodologies

• Remote Desktop Private Cloud (Gateway, Broker, Web Session)
• Experience with Microsoft SQL & performance tuning

SKILLS

• Excellent customer relationship skills
• Efficient and timely completion of tickets, timesheets, etc.
• Ability to work in a constantly changing and fast-paced environment.
• Energetic and hands-on
• Resourceful with advanced problem-solving skills, requiring minimal supervision

MENTAL OR PHYSICAL EFFORT

• Multi-tasking
• Working within tight timelines
• Handling escalations
• Handling complaints

WORK ENVIRONMENT/WORKING CONDITIONS

• Primarily sitting and working at a computer
• Autonomy and flexibility
• Regular business hours with overtime as needed

To apply please email your resume to This email address is being protected from spambots. You need JavaScript enabled to view it., with the subject line of "Senior Technical Specialist"

WebSan Solutions Inc. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.