Careers

Support Administrator

Apply Now

Location

Toronto, Canada

Working Time

Full Time

Working Model

Hybrid

Overview

This non-technical role provides both internal and external administration support to the Support Services unit and directly to WebSan’s clients. Reporting to the Manager of Support Services, this role is critical to ensuring client success on a day-to-day basis, where one can further supplement WebSan’s existing automated support processes by providing a personalized approach to every client’s support needs. The ideal candidate will have an understanding of business administration, attention to detail, strong written and verbal communication skills, "client first" demeanor, technical aptitude, and the ability to multi-task and juggle multiple priorities at once.

WHAT YOU DO

Assist with maintenance and enhancements to WebSan’s internal ticketing system and support processes
Assist during project implementations, which may include configuring the system, loading data, conducting training, and other related tasks
Create and renew ongoing client business application support agreements and projects within WebSan’s internal systems
Design & implement fixes to user issues by using various tools
Ensure ticket resolution meets required service levels and timelines
Ensure WebSan’s internal CRM & case management systems are always up to date by collaborating with the Client Solutions team and reaching out to clients for updated authorized user lists
Maintain a positive relationship with existing clients
Ensure ticket resolution meets required service levels and timelines
Assist clients on the use of Dynamics 365 and proprietary WebSan Applications

WHAT YOU GET

High degree of autonomy & responsibility along with a flexible work schedule
Very competitive salary with great growth potential, full benefits HSA, including extras such as vision, massage therapy and RSP matching plan
Uptown Toronto office easily accessible via subway with free parking

WHAT YOU HAVE

Post-secondary education in business, accounting, IT or equivalent work experience
1+ years of ERP experience (Microsoft Dynamics 365 Business Central or NAV preferred)
Excellent verbal & written communication
Strong organizational & interpersonal skills
Ability to multi-task and juggle multiple priorities
Ability to work well under pressure & in a close team environment
Proven analytical & systematic problem solving skills
RBDMS/SQL understanding an asset
1-5 years industry experience

To apply please email your resume to This email address is being protected from spambots. You need JavaScript enabled to view it., with the subject line of " Support Administrator"

WebSan Solutions Inc. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

ABOUT WEBSAN SOLUTIONS INC.

WebSan Solutions Inc. is a multi-award winning company recognized for its topnotch customer service and software solutions. With offices in Toronto, Canada,
and Tennessee, USA, we are a premier Microsoft GOLD Dynamics Certified Partner
and IT consulting and solutions provider. Our team consists of over 45
professionals, with multiple decades of combined experience in the areas of ERP,
and IT consulting.

This position requires COVID-19 vaccination per WebSan's Vaccination Policy. If
you are hired, you would be expected to be fully vaccinated for COVID-19 prior to
starting the position, unless an accommodation for a disability or sincerely held
religious belief is needed under the Human Rights Code. A clear background check
is also required as a condition of employment.
We thank all applicants for their interest however only those selected for further
consideration will be contacted. Accommodations for reasons of disability will be
provided upon request