Contact us today: (866) 4-WEBSAN (932726) Support

Support Administrator

WebSan Solutions is looking for a full-time permanent Support Administrator to join our team!

WebSan Solutions Inc. is a multi-award-winning company recognized for its top-notch customer service and software solutions. As the 2021 Global Microsoft Partner of the Year for Dynamics 365 Business Central and with over two decades of experience in Enterprise Software solutions, online business, and financial accounting software, the experts at WebSan know how to help transform businesses.

 

Whats in it for you 

  • An opportunity to make an impact and advance your career
  • A position with a high degree of autonomy, responsibility, and respect
  • A competitive salary with great growth potential
  • To work at a vibrant company with over two decades of experience in the market

 

Duties & Responsibilities:

  • Assist with maintenance and enhancements to WebSan’s internal ticketing system and support processes
  • Create and renew ongoing client business application support agreements and projects within WebSan’s internal systems
  • Assist with support case assignment & system down triage
  • Ensure WebSan’s internal CRM & case management systems are always up to date by collaborating with the Client Solutions team and reaching out to clients for updated authorized user lists
  • Onboarding and train new employees on how to utilize the ticketing system and general support processes
  • Assist with the maintenance and organization of WebSan’s Knowledge Base article repository
  • Review/Audit cases to ensure ticket resolution is meeting required service levels and timelines
  • Answer inbound emails on behalf of the support department, validating their support status and routing to the appropriate queue
  • Create and manage ongoing client reporting subscriptions
  • Follow up on support cases on behalf of the business application specialist where necessary

 

Required Qualifications:

  • Post-secondary education in business or equivalent administrative work experience preferably in an IT environment

  • Excellent verbal & written communication

  • Strong organizational & interpersonal skills

  • Ability to multi-task and juggle multiple priorities

  • Ability to work well under pressure & in a close team environment

  • Proven analytical & systematic problem-solving skills

  • ERP and/or CRM experience is a strong asset

  • 1-5 years of Administration experience

 

To apply: Please send your resume to This email address is being protected from spambots. You need JavaScript enabled to view it.

 

This position requires COVID-19 vaccination per WebSan's Vaccination Policy. If you are hired, you would be expected to be fully vaccinated for COVID-19 prior to starting the position, unless an accommodation for a disability or sincerely held religious belief is needed under the Human Rights Code.

We thank you for your interest and taking the time to apply. Only those applicants selected for further consideration will be contacted. Please inform us if an accommodation is required for reason of disability.