Dynamics 365 for Customer Service Fixed-Fee Implementation Plans

Microsoft Dynamics 365 Business Central is a business management solution for small and mid-sized organizations that automates and streamlines business processes and helps you manage your business. Signing up is easy, and you can migrate existing business data from your legacy system.

Get Started with Microsoft Dynamics 365 Customer Service!

Customer Plan I - Essentials



3-6 month implementation

Customer Plan II - Professional

10 - 25 USERS


3-6 month implementation

Customer Plan III - Expert

+ 25 USERS


3-6 month implementation
  • Features included in All Plans:

    Customer Service Hub + Customer Service App

    • Work with cases and manage SLAs
    • Entitlements
    • Knowledge Base
    • Create and manage knowledge articles
    • Interactive dashboards
    • Email Templates
    • Create and manage a case
    • Add an activity to a case
    • Find what's assigned to you in a queue
    • Assign an activity to a user or queue
    • Merge similar cases
    • Create and manage parent and child cases
    • Find knowledge articles from within a record

    Service Scheduling

    • Create bookable resources
    • Create and manage resource categories
    • Add facilities and equipment to schedule service
    • Schedule service activities
    • Manage fulfillment preferences
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Multi-Award Winning

Gold Microsoft Partner

Microsoft Partner of the Year

Dynamics 365 Business Central

Microsoft Canada Impact Award

Business Applications

Microsoft Inner Circle

Business Applications
WebSan is a Microsoft Solutions Partner

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