Customer Knowledge Management Agent

• Keeps your knowledge base current with minimal manual effort
• Ensures articles are relevant, accurate, and secure
• Reduces support team workload by automating routine documentation
• Enhances service consistency with AI-driven insights
• Helps meet compliance standards with review and PII safeguards
• Increases visibility and accountability through reporting tools
• Empowers agents and customers with timely, accessible support content

Start building a smarter, self-maintaining knowledge base. Contact us to learn more today.

• Automatically generates knowledge articles from cases, emails, and chat transcripts
• Uses AI to determine when new articles are needed based on case trends
• Supports customizable rules and mappings for article creation
• Extracts key case details (title, description, product, subject, summaries, notes)
• Allows configuration of default article states and review requirements
• Includes automatic removal of personally identifiable information (PII)
• Supports auto-publishing or manual approval workflows
• Enables targeting of internal or external audiences
• Provides visibility through logs, notifications, and analytics dashboards