Customer Intent Agent

• Reduces resolution times by identifying customer needs faster
• Improves support accuracy and consistency across channels
• Empowers agents to respond confidently with relevant insights
• Enhances customer satisfaction through personalized, guided conversations
• Minimizes manual searching and guesswork for both agents and customers
• Delivers more intuitive and effective self-service experiences
• Continuously evolves to reflect changing customer needs and behaviors

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• Builds and updates a dynamic intent library from historical customer interactions
• Detects customer intent in real time to guide support conversations
• Supports both self-service and agent-assisted scenarios
• Provides context-aware follow-up questions and solution suggestions
• Equips agents with real-time intent insights and recommended responses
• Integrates with Copilot-powered chat for intelligent self-service guidance
• Automatically generates relevant knowledge base queries based on conversation context
• Consolidates detected intents, responses, and suggestions into a unified agent view