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CRM Client Support Specialist

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Location
Toronto, Canada
Working Time
Full Time
Working Model
Hybrid

Overview

This role is responsible for working with clients to assist with enhancements, and integrations to the Microsoft Dynamics 365 Sales CRM System. 

WHAT YOU DO

  • Support existing Microsoft Dynamics 365 (CRM) and proprietary WebSan Applications

  • Collaborate with team members to design the best solution for the client’s needs

  • Execute various tasks to support the use of Dynamics 365 (CRM), which may include configuring the system, loading data, conducting training, and other related tasks

  • Execute various tasks to support the use of Dynamics 365 (CRM), which may include configuring the system, loading data, conducting training, and other related tasks

  • Maintain a positive relationship with existing clients

  • Ensure ticket resolution meets required service levels and timelines

  • Identify and recommend enhancements to meet client requirements

WHAT YOU GET

  • High degree of autonomy & responsibility along with a flexible work schedule

  • Very competitive salary with great growth potential, full benefits HSA, including extras such as vision, massage therapy and RSP matching plan

  • Uptown Toronto office easily accessible via subway with free parking

WHAT YOU HAVE

  • Post-secondary education in business, accounting, IT or equivalent work experience

  • New grad - 2 years of experience working with or implementing MS Dynamics 365 CRM systems

  • ERP experience and RBDMS/SQL understanding is an asset

  • Microsoft Power Platform (Power BI and PowerApps) experience an asset

  • Ability to work well under pressure & in a close team environment

  • Proven analytical & systematic problem solving skills

  • Microsoft Power Platform (Power BI and PowerApps) experience an asset

  • A "client first" demeanor and superior interpersonal skills

  • Strong organizational skills with the ability to multi-task and juggle multiple priorities

To apply please email your resume to This email address is being protected from spambots. You need JavaScript enabled to view it., with the subject line of "CRM Client Support Specialist"

WebSan Solutions Inc. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

ABOUT WEBSAN SOLUTIONS INC.

WebSan Solutions Inc is a Gold Certified Microsoft Dynamics Partner and IT consulting solutions provider. We are a leading provider of Dynamics 365 and the largest Dynamics GP Cloud hosting partner in Canada. Our firm has over a decade of experience in Enterprise Software solutions, hosting business and financial accounting software, EDI Integration, implementation and design. Our staff of IT professionals & industry veterans assist clients of all sizes in solving complex problems through the application of modern technologies. We are a dynamic firm that offers a great working environment and corporate culture that encourages growth.

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