Support
Our Support Plans offer efficient and reliable customer support for Microsoft Dynamics so you can focus on growing your business and leave the rest to us. You can choose from 3 available options, find the one that best fits your budget and needs.
Support Plans Overview
- Complimentary annual "application reviews" aimed at making sure you're employing all of the capabilities available to you.
- Automated Help Desk support ticketing system (This email address is being protected from spambots. You need JavaScript enabled to view it.)
- Blocks of support hours offered at various prices to fit your needs.
- Defined and reliable service response times.
Download our Support Brochure for more details
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Service Plan Comparison* |
Essential Good Value |
Choice Better Value |
Premium Best Value |
High Quality of Service
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Priority of Call
|
3
|
2
|
1
|
Response Time
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8 hours
|
6 hours
|
4 hours
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Quarterly Health Check
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|
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Free Estimates for Future Projects
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Hours of Support
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25
|
50
|
100
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Fee
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$4,250
|
$8,250
|
$15,500
|
Valid For
|
12 months
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12 months
|
18 months
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*Ad-hoc plan available for $185/hour with priority of 4th and 2-day response SLA. Inquire with your account manager. Credit card authorization required.
*The Essential and Choice plans can be upgraded to the "Premium" SLA (4 hour response time) for an additional 10% fee. All other terms and conditions of the purchased plan apply. Please inquire with your account manager.
Support Plan FAQ
Can I purchase a support plan any time during the year?
What are the payment terms for support plans?
When I purchase a support plan, when does it expire and do unused benefits roll over after expiration?
How do I place support tickets with the help desk?
- Email This email address is being protected from spambots. You need JavaScript enabled to view it.
- Call our support helpdesk 1-866-493-2726
Who is authorized from my company to place support tickets against our support plan?
How do I know how many hours I'm authorizing when I enter a ticket?
How can I keep track of the hours left in my support plan?
If the Client does not purchase any additional support contract, or if overrun hours exceed 20%, then any additional hours will be charged at a rate of $185/hour. WebSan will notify the Client within a maximum of 30 days of an overrun.
What types of support services are included in the support plan?
- Training
- New Reports or Queries
- Troubleshooting and correcting issues within Microsoft Dynamics arising from the Client’s use within the software’s intended functionality
- Corrections to reports, screens, inquiries, configurations or other deliverables provided by WebSan during the software implementation
- Corrections to products or interfaces to/from the Client’s Microsoft Dynamics product(s)
- Answers to questions by trained users regarding everyday use of Microsoft Dynamics software, third party software installed by WebSan, WebSan reports, data conversions, modified screens, integrations and module customizations