Microsoft Dynamics 365 for Sales and Salesforce are currently the two leading CRM systems on the market. Many people spend a lot of time trying to decide which of these two CRM solutions will provide the highest overall value to their organization.
While Microsoft Dynamics 365 for Sales and Salesforce have a lot of similarities, they also have a number of distinct differences.
Financially backed 99.9% percent uptime Service Level Agreement (SLA)
D365 for Sales offers drag and drop capabilities for all end-users
Customers are able to increase or decrease the number of users as needed
No financially backed Service Level Agreement (SLA)
Personalization features are only available for power users and administrators
Salesforce does not allow the number of user subscriptions purchased to be decreased during the subscription term