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MS Dynamics 365 for Sales vs Salesforce

Microsoft Dynamics 365 for Sales and Salesforce are currently the two leading CRM systems on the market. Many people spend a lot of time trying to decide which of these two CRM solutions will provide the highest overall value to their organization.

While Microsoft Dynamics 365 for Sales and Salesforce have a lot of similarities, they also have a number of distinct differences.

 

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 MS Dynamics 365 for Sales

Salesforce 

Pricing 

  • Dynamics 365 for Sales - $48.60 pu/pm
  • Dynamics 365 Enterprise Sales - $139.80 pu/pm

Financially backed 99.9% percent uptime Service Level Agreement (SLA)

  • Salesforce Unlimited - $250 pu/pm
  • Salesforce Enterprise - $125 pu/pm
  • Salesforce Professional - $65 pu/pm (limited functionality)

No financially backed Service Level Agreement (SLA) 

 Experience

  • Dynamics 365 for Sales seamlessly integrates with Outlook
  • Enhanced user experience because D365 for Sales also integrates with many Microsoft Products (i.e. Office, Lync, Skype)
  • Salesforce offers a Microsoft Outlook add-on that sync some, not all your CRM data
  • Salesforce doesn't have a fluid user interface for Leads > Contacts > Opportunities

Dashboards 

  • D365 for Sales inherits security and data privileges
  • D365 for Sales allows charts, lists, iFrames to be displayed 
  • Real Time Data
  • Salesforce only allows reports on the dashboards
  • Sales as a 30-60 mins delay displaying data 

Customizations 

 D365 for Sales offers drag and drop capabilities for all end users Personalization features are only available for power users and administrators 

Customer Service 

 Customers are able to increase or decrease the number of users as needed Salesforce does not allow the number of user subscriptions purchased to be decreased during the subscription term 
  More info about D365 for Sales Learn more about CRM system