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One of the newer modules in the Dynamics 365 family, Field Service, leverages the latest technology offered by Microsoft and combines it into one powerful solution. D365 Field Service is an integrated solution with your current D365 environment, enabling you to be field ready with your already configured environment, filled with customer data.

D365 Fields Service has tools to help organizations optimize their resources, effectively manage team members and automate work order creation to save you time and money. Field Service can even be used with IoT devices to alert you of an issue even before your customers are aware there is one.

In D365 Field Service, Work Order Management, Service Scheduling and Resource monitoring are 3 key capabilities provided by D365 Field Service.

Work Orders in D365 Field Service are records that track service jobs. Work orders can be created automatically based on set criteria from your opportunity or case records or created manually. Within a work order you can track specific incidents types, estimated time required to complete a job and create the bookings for the work orders With Work Orders stored in D365 you also can create rich reports to identify which phases of your services can be improved upon.

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Scheduling Service has never been easier with D365 Field Service. With the Field Service Schedule Assistant, all you must do is specify your criteria and the system will find the best resource to get the job done. Field Service considers factors such as skill set, availability and even current location of your resources to help make the best decision possible. If you want to get even more efficient, you can setup up resource scheduling optimization to let the system handle all the scheduling for you.

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Finally, Resource Monitoring gives your manager and dispatch team a 360-degree view of where all your resources are. The Field Service schedule board tracks your resources’ schedules and where they currently are based on job sites. The schedule board also displays the status of the job in different colors to easily distinguish the various statuses of jobs, from Traveling to In Progress to Completed.

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D365 Field Service is a great asset to have for any service organization. It helps business stay on top of their field work and provide great insight on how the organization is performing. D365 Field Service is a modern workplace necessity. To learn more about how D365 Field Service can benefit your organization, contact This email address is being protected from spambots. You need JavaScript enabled to view it..

Tuesday, 18 December 2018 12:54

Ease Navigation, Edit the Site Map in Dynamics 365

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There is a standard site map for all Dynamics 365 instances, but chances are the default site map does not scream ease of navigation for your organization. It is important that Users can easily find the entities they need without hunting column by column, and more importantly they see what they need to see, and ONLY what they need to see.

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Dynamics 365 provides the ability to modify the standard site map without coding, allowing everyday users to easily modify the layout, making it a better fit for your business. You will need either the System Administrator or System Customizer role to perform the following actions.

To customize the site map, simply go to Settings > Customizations > Customize the System.

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You will find multiple site maps under Client Extensions, there is typically one which contains all apps, and then others which are each tied to a specific app.

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In this case, we are using the default one which is labeled “Site Map”.

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There are three components that you can easily drag and drop to create/modify your site map. Once you have each of the components added, you can click on each one and configure the properties for each component. And if necessary you can drag and drop the components around to change their order and/or the column they display in. You can also remove components which are not needed.

Tips:

1. You will need to check the Show Groups checkbox to enable the Group before dragging the Group to your site map.

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2. You can choose different Types of components for a subarea, and once you choose an option, irrelevant fields in the pane will be greyed out.

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If you need assistance or have any questions when configuring your site map, please feel free to reach out to our support team at This email address is being protected from spambots. You need JavaScript enabled to view it.. We are always happy to help you increase the productivity of your Dynamics 365 environment!

The reign of Skype for Business is coming to an end as Microsoft turns its focus on its newest vision for future intelligent communication, Microsoft Teams.

Microsoft had made Skype into a very successful communication platform since its purchase back in 2011. The application was characterized as the most reliable and easy to use communication platform and was very successful in both the business and consumer markets.
Skype for Business is going to be replaced by Microsoft Teams as its primary communication hub in the Office 365 suite. Microsoft Teams offers plenty of features that will allow businesses to communicate with one another easily and efficiently. Microsoft is going to grow this platform into something even bigger than Skype for Business.

With the Skype-to-Teams customer experience journey, you can see that by the end of 2018 Teams will offer the same features as Skype for Business. Corporations can begin the transition from Skype for Business over to Microsoft Teams, by using both platforms together. Microsoft recommends for firms to use Skype for Business and Microsoft Teams side-by-side until your company can solely rely on Teams.

Microsoft Teams Roadmap


Current and Updated Skype for Business to Microsoft Teams Capabilities Roadmap https://aka.ms/skype2teamsroadmap

Learn more about Microsoft Teams by downloading our whitepaper Microsoft Teams Cheat Sheet: Meet the Hub for Teamwork in Office 365. This whitepaper contains all the benefits of Teams and why you should make the switch. Find out why Microsoft has made Teams the primary focus for its intelligent communication platform.

Download our Whitepaper on Microsoft Teams Click Here to get started today

Power BI 101 Series: Purchasing Dashboard with Power BI

Join our Webinar and learn how to create a Purchasing Dashboard with Power BI for your business. In this webinar, we’ll be showcasing all the different tables, connections, and calculations needed for this dashboard. Have instant access to accurate and detailed information such as the open PO commitments or purchase orders with line details. View all your key metrics and KPI’s in a single dashboard and drill into them such as the vendor spend by a period. This dashboard is meant to ensure your business can monitor and discover any spending trends.

Date: Wed Dec 19, 2018
Time: 2:00PM-3:00PM 
CLICK HERE TO SIGN UP FOR THE WEBINAR TODAY!

Monday, 10 December 2018 19:06

Dynamics 365: Share and Share Alike

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Have a dashboard that is the envy of your colleagues? Created a view that would benefit your office mate? Is there a Dynamics 365 User that cannot access a record of yours and needs to, but security provisions are preventing him from doing so? If any of these apply, I encourage you to read on.

Sharing personally created views, charts, dashboards, and even records in Dynamics 365 could not be easier. Follow the steps below, and within seconds you will see just how simple it is to grant and give access to components within D365.

To Share Records:

1. Navigate to the entity that contains the records you want to share.

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2. Select the records to share.

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3. Click Share in the command bar.

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4. Select Add User/Team.

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5. Select the user or team you want to share the view(s) with.

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6. Then select the level of access and click Share.

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To Share Personal Views:

1. Navigate to the Advanced Find Query feature.

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2. In the Look For dropdown, select the entity which contains the View you want to share.

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3. Next select, Saved Views.

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4. Place a check next to the view(s) you want to share and select Share in the ribbon. Note: You can select 1 or more.

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5. Select the user or team you want to share the view(s) with and then select the level of access.

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To Share Personal Charts:

1. Navigate to the Entity which contains the chart you want to share and select the chart.

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2. Click the ellipses to display more options and choose Share.

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3. Select the user or team you want to share the chart with and then select the level of access.

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To Share Personal Dashboards:

1. Navigate to your Dashboards and select the Dashboard you wish to share.

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2. In the command bar, choose Share Dashboard.

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3. Select the user or team you want to share the dashboard with and then select the level of access.

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And just like that, you can give licensed Users just the right amount of access to records and analytics they otherwise would be unable to surface. If you have any questions or need assistance, we are always available at This email address is being protected from spambots. You need JavaScript enabled to view it..

Running multiple business applications is a common practice nowadays, and it is often labor intensive or darn near impossible to make your applications talk to one another. This often leads to an awful lot of open tabs as you perpetually switch between applications updating information, or worse yet data becomes disconnected and disparate.

Microsoft has published their Business Application Platform including Flow, PowerApps and Power BI which are powerful tools that you can use to seamlessly allow your applications to talk to each other. Maybe even more importantly, these applications combine and merge the data from multiple applications, making the most out of your data.

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Think of Microsoft Flow as a bridge which connects your applications and performs Actions automatically based on specified Triggers.

There are many out of the box Flow templates, built on applications used daily, which can be consumed. Additionally, you can create your own multi step Flow across several apps using supported Actions and Triggers.

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Save time and invest your energy in other areas which require your focus. Let Microsoft Flow handle it, by sending you a notification about something which requires your attention, managing backend processes which up until recently were done manually, handling approvals…just to name a few. All of this can be done from the web, your phone or tablet, or even from your inbox! The functionality afforded by Microsoft Flow works with records stored in SharePoint, Dynamics 365, Tweets and over 100 other applications. The image below is just a small sample of the applications that you can connect with Flow.

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Microsoft Flow is the simple, no-nonsense way to get technology talking. So, what are you waiting for? Embrace it! Drop us an email at This email address is being protected from spambots. You need JavaScript enabled to view it. to learn even more about Microsoft Flow, and how it can benefit your organization today!

Tuesday, 27 November 2018 00:17

DocuSign with Confidence

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DocuSign for Dynamics 365 brings all the benefits of the DocuSign electronic signature solution to your finger tips inside D365. With a seamless integration into Dynamics 365, you can access DocuSign functions directly from your form’s tool bar. Some of the key functions include the ability to sign and get signatures, track document status, and dynamically pull data from records.

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The most known function of DocuSign is the ability to capture electronic signatures which are encrypted and secure, allowing for accelerated turn around on getting those all-important signatures. Consider all the sales transactions in your pipeline which are slated to close, why not simplify the process for you and your customers by providing the option to sign electronically. DocuSign takes the hassle out of the traditional pen and paper approach by allowing users to sign on any device and have it integrated back to D365.

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An added benefit is that elements of your DocuSign documents can be dynamically populated from your D365 records. This is a real timesaver, eliminating the need for your team to customize the document each time it needs to be sent to a new customer. In addition to being time saving, it also eliminates human error along the way, providing you the confidence of knowing the document was sent correctly the first time.

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A final noteworthy feature of the DocuSign/Dynamics 365 integration is the ability to track the progression of your email and document. This level of transparency provides 100% visibility into the entire process, affording you piece of mind every step of the way.

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To find out more about DocuSign for Dynamics 365 or to implement it for your business, contact This email address is being protected from spambots. You need JavaScript enabled to view it. today!