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Each week, the Globe and Mail seeks out expert advice to help a small or medium-sized company overcome a key issue. WebSan’s challenge was: How can WebSan persuade its clients to take training and implementation more seriously while preserving good business relationships?

We had three experts give us advice, and they came up with the following:

Make a case

Spend time with the senior management of its clients to press the importance of both sides adhering to the original training schedule.

A different financial solution

Consider alternatives to the punitive clause, such as an incentive-laden contract where the client pays a premium, but savings can be passed on to the client if all goes well.

Look inward

Conduct post-mortems of your work and make sure you are not underestimating the project requirements.

To read the full article, click here: http://www.theglobeandmail.com/report-on-business/small-business/sb-growth/the-challenge/the-customers-always-right-except-when-hes-ruining-your-business/article11634056/

Published in WebSan Blog
Friday, 12 April 2013 09:00

Perceptions about Cloud ERP

When there’s a question that needs an answer, we are quick to Google it to find a solution. If you wanted to inform your boss about the benefits of moving to Cloud ERP, how would you go about it? Just remember your trying to convince someone that might need more convincing than your average person because of the magnitude of the move. So make sure you clear up some of the perceptions they might have beforehand to ensure the best results.

Here are a few perceptions that you might come across:

1. Cloud ERP Software is only for small businesses

Cloud ERP Software is for all types of businesses from small to large companies. Moving to the cloud was more popular for SMBs because it was easier to convince them of the value and impact that it could have on their business. With larger businesses, there were more hurdles to overcome and more people to see before they were convinced. Some benefits of Cloud ERP for any type of business include:

  • The cloud is everywhere. So it doesn’t matter if you’re a Multi-National company or a mom and pop shop. Cloud software can serve remote offices without the addition of more servers and IT staff.
  • Cloud security has advanced greatly. Companies can guarantee your data is always secure. Here at WebSan Solutions we have a secure network, in our SAS70/SSAE16 certified data center.

2.“Cloud” and “Hosted” are the same thing

Even though both of them signify remote access they can mean different things. The main difference between the two is that customers do not install or maintain client software. A cloud application guarantees that it will work even if there is a momentary break in internet connectivity. Client-server applications were intended to utilize a steady network connection.

Cloud applications and hosted applications are secured differently. Communications between the browser and the server are always untrusted. This is to ensure that there can be no breach of security. All of the data that a business might have is first verified by the server before anything is to happen. It also means that the transmission path is encrypted by design.

Natalie Williams, Marketing Coordinator, WebSan Solutions Inc., a Canadian Certified Microsoft Dynamics Partner

Published in WebSan Blog