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Each week, the Globe and Mail seeks out expert advice to help a small or medium-sized company overcome a key issue. WebSan’s challenge was: How can WebSan persuade its clients to take training and implementation more seriously while preserving good business relationships?

We had three experts give us advice, and they came up with the following:

Make a case

Spend time with the senior management of its clients to press the importance of both sides adhering to the original training schedule.

A different financial solution

Consider alternatives to the punitive clause, such as an incentive-laden contract where the client pays a premium, but savings can be passed on to the client if all goes well.

Look inward

Conduct post-mortems of your work and make sure you are not underestimating the project requirements.

To read the full article, click here: http://www.theglobeandmail.com/report-on-business/small-business/sb-growth/the-challenge/the-customers-always-right-except-when-hes-ruining-your-business/article11634056/

Published in WebSan Blog

The dictionary definition of productivity is: “the quality of being productive or having the power to produce”.  Some businesses prefer a structured environment while others prefer a flexible environment. But every business strives to be productive, efficient and proactive. The cloud computing movement has allowed businesses to free up time to focus on other aspects of their company.

Examples of ways that cloud computing can improve productivity:

The cloud offers flexibility

Your employees have more time to be productive and creative! No need to contact your IT department for access to different software and applications. You now have the ability to access services through the web on your own.

Improve communication amongst employees

The cloud allows for swift collaboration among your employees for projects. Your employees stay in sync in real time, with everyone having access to the most current and most recently updated versions.

Improve accessibility

Your employees are no longer bound by regular office hours; they can put in time around the clock with full access to the same resources that available during regular business hours.

Reduce spending on technology infrastructure

You have easy access to your information with minimal spending on infrastructure. Also, save money on hardware, software.

Forbes magazine states, “Time for the cloud, a new survey out of Gartner finds. More than one out four of the 1,364 organizations surveyed (27%), in fact, already use or plan to use cloud or software-as-a-service (SaaS) offerings to augment their core business intelligence (BI) functions. In addition, 17% indicate that they are even replacing at least some of their on-premises BI systems with cloud offerings.” Cloud computing is drastically changing the way we work and live and how a business can be operated.

Natalie Williams, Marketing Coordinator, WebSan Solutions Inc., a Canadian Certified Microsoft Partner

Published in Dynamics GP