Contact us today: (866) 4-WEBSAN (932726)

Global Search is one of the most widely used features in Dynamics 365 since everyone needs to lookup records on a regular basis. Global search makes finding records easy because it allows users to query the entire D365 database in a quick and easy way. The main difference between global search and entity search is that global search checks multiple entities in the system while entity search only looks through records for a specific entity type.

Global Search 1

Global search is great for looking up records if you only have a rough idea or small piece of information to go on. This is because global search checks multiple entities and multiple key fields in those entities for your search word. Global search casts a wide net and finds anything with a close match. With that said, global search does not check every field for a match because that would simply take too long.

With the above in mind, do you know which fields are being checked in your company right now when you perform a global search query? To find out, you will need account admin privileges, allowing you to look at the system backend and customize your global search setup.

To start, let’s check which entities are currently enabled for global search. To do so, go to Settings > Administration in the navigation menu.

Global Search 2

Within the Administration screen click on System Settings.

Global Search 3

In the system settings pop up window, go to the General tab and then click Select for the option “Select entities for Categorized Search”.

Global Search 4

From here you can see which entities are included when performing a global search and add and remove entities as needed. You can add entities by selecting the entity in the left-hand column and clicking Add to move it to the right-hand column. Similarly, you can remove entities by selecting them in the right-hand column and clicking Remove. Once you have the entities you want included, you can reorder them to impact the order in which they are displayed when results are returned. You can select up to 10 entities to query when performing a global search. This maximum is set to help balance the quality of results with performance.

Global Search 5

Once you have setup which entities to be included in the global search, you can now customize which fields the system will query for when performing the search.

To do so, go to the entity you wish to view/modify the search fields for and in the action bar click on System Views.

Global Search 6

In the new pop up window, select the entities Quick Find View. This view controls the information which is searched and displayed in your global searches.

Global Search 7

In the view editor, use the Add View Columns and Add Find Columns to control which fields are searched (find) and displayed (view) in your global searches.

Global Search 8

Once you have updated your view, based on your preferences, save and publish the changes and your global search criteria will have been updated.

Now that you know how to customize your global search why not ask your team what would make the global search experience richer and more valuable to them. For any additional questions regarding searching in D365 contact This email address is being protected from spambots. You need JavaScript enabled to view it..

Do you find that the data shown in your Dynamics 365 environment is not reflective of the business data which is relevant to you? There are a variety of out of the box tools in Dynamics 365 which can be used to achieve this vital need. Such tools include Views and Charts which can be brought together into Dashboards to give an overview of data components captured in Dynamics 365.

For Dashboards, Views, and Charts there are two definitive types, Personal and System.

Personal Dashboards/Views/Charts

You, and anyone else, who has at least User level access to the system can build their own personal dashboards, views and charts based on their privileges in the system. The system administrator can modify the access level for each action in the security role to control the depth to which people can create, read, write, delete, assign, or share personal views.

All three components are owned by individuals and because of their default User level access, they are visible only to that person or anyone else they choose to share them with.

System Dashboards/Views/Charts

As a system administrator or system customizer, you can create and edit system dashboards, views or charts. System Views and Charts are viewable by all users who have access to the system, while System Dashboards can have controlled access by associating explicit security roles.

Views

Views define how a list of records for a specific entity are displayed in the application. A variety of views are available to select from right out of the box, and their variance is based on the filtered criteria which has been defined. Click the drop-down arrow next to a view name to reveal the additional views you can select from.

DashViewChart 1

Personal Views

You can create personal views by saving a query that you define by using Advanced Find or by using the Save Filters as New Views and Save Filters to Current View options in the list of views. These options and saved Personal Views are included at the bottom of system views in the application. Do note, that while you can create a new personal view based on a system view, you cannot create a system view based on a personal view.

DashViewChart 2

System Views

A System Administrator or System Customizer can create and modify system views by navigating to the organizations solution, and selecting an entity to modify or create a view for. These are viewable by all users who have access to the system.

DashViewChart 3

Want to learn more about creating Personal Views? Check out our blog.

Charts

A chart is a graphic representation of data from multiple records of an entity. Charts interact with the views and filters which are currently applied to the active view and a chart is refreshed each time you change your view. So, if viewing My Leads, the chart will depict that information, if you switch the view to All Leads, the Chart will change to reflect the data of the newly selected View.

From a View, refer to the righthand side of the window to expand and collapse the Chart pane. Click the drop-down arrow next to a chart name to reveal the additional charts you can select from.

DashViewChart 4

Personal Charts

You can create personal charts by performing a “save as” on an existing chart or create a new chart from scratch. These options are included in the chart toolbar and your saved personal charts will display beneath the system charts. Do note, that while you can create a new personal chart based on a system chart, you cannot create a system chart based on a personal chart.

DashViewChart 5

System Charts

A System Administrator or System Customizer can create and modify system charts by navigating to the organizations solution, and selecting an entity to modify or create a chart for. These are viewable by all users who have access to the system.

DashViewChart 6

Want to learn more about creating Personal Charts? Check out our blog.

Dashboards

Dashboards are collections of views, charts, web resources, and iFrames, which display key metrics which are vital to your organization. Click the drop-down arrow next to a dashboard name to reveal the additional dashboards you can select from.

DashViewChart 7

Personal Dashboards

A personal dashboard allows you to design a dashboard which is unique to you, displaying the views and/or charts which contain the information which your world revolves around. You can choose from both System and Personal Views and Charts to incorporate into your Dashboard. Create personal dashboards by performing a “save as” on an existing dashboard or create a new dashboard from scratch. These options are included in the dashboard toolbar and your saved personal dashboards will display beneath the system dashboards. Do note, that while you can create a new personal dashboard based on a system dashboard, you cannot create a system dashboard based on a personal dashboard.

DashViewChart 8

System Dashboards

A System Administrator or System Customizer can create and modify system dashboards by navigating to the organizations solution, and selecting Dashboards to modify or create a chart for. Unlike Views and Charts, you can control the visibility of Dashboards by selecting a Dashboard and clicking on Enable Security Roles.

DashViewChart 9

Want to learn more about creating Personal Dashboards? Check out our blog.

If you need assistance or have any questions about Views. Charts or Dashboards, please reach out to our support team at This email address is being protected from spambots. You need JavaScript enabled to view it.. We are always happy to help you increase the productivity of your Dynamics 365 environment!

Thursday, 09 August 2018 21:27

Is Dynamics GP Dead?

Written by

Is Microsoft Dynamics GP Dead?

Is Dynamics GP dead? For 20 years Dynamics GP has helped business become digital. Rest assured Microsoft Dynamics GP has made its mark in the Dynamics ecosystem, and it’s here to stay. Join our webinar and find out where Microsoft Dynamics GP is headed.

This webinar will cover

-The future of Dynamics GP
-What it means for your business

Date: Wednesday August 29, 2018
Time: 11:00AM - 11:30AM EST

CLICK HERE TO SIGN UP FOR THE WEBINAR TODAY!

Key Differences and Comparison:
Dynamics GP & Dynamics 365 Business Central

Microsoft Dynamics GP has been around for over 20 years and Microsoft Dynamics 365 Business Central is Microsoft’s newest accounting system. Both systems are geared to manage core finances for small and medium-sized businesses, but they also have some key differences. This webinar will be comparing the differences between Business Central and Microsoft GP, topics will include:

-Multicurrency
-Financial Reporting
-G/L Account Structure
-Project Accounting
-Manufacturing

Date:  Wednesday August 22, 2018
Time: 11:00AM - 11:30AM EST

CLICK HERE TO SIGN UP FOR THE WEBINAR TODAY!

Tuesday, 07 August 2018 13:54

Combine and Conquer with Teams in Dynamics 365

Written by

Dynamics 365 Teams are a great way to manage records and tasks because teams can own records and have a definitive security role associated outside the scope of a Users default role. This provides enhanced visibility to managers regarding which group is responsible for which objective; extends a Users reach enabling them to access and work with records they otherwise would not have privileges for; and allows for a simplified security structure, particularly when managing a large group of users.

A few examples of situations wherein teams are best utilized include:

  • When Users span multiple business units but share a logical association
  • Security Roles within a Business Unit are primarily restricted to User Access Only
  • In Customer Support where work is routed to a Support Queue and the management of the Cases is best done through team ownership

To setup a new team in D365, go to the Settings tab in the navigation menu and select Security.

D365 Team 1

In the Security section click on Teams.

D365 Team 2

In the team view window, click the New button on the command bar. This will open a new team form.

D365 Team 3

In the new team form, simply fill out the required information and click save. A team can take on one of two types, Owner and Access. An Owner Team can own records and the Team must have an associated security role or roles. An Access Team is not assigned a security role and the team does not “own” any records, records are shared with members of the access team. (The example follows the path of creating an Owner Team.)

D365 Team 4

Once the record is saved, you can begin adding members to the team by going to the Team Members (Users) subgrid. Click on the plus sign and then the search icon. This will provide a user drop down list, simply click on the user you wish to add.

D365 Team 5

If the user you are looking for is not in the list, click on the Lookup more records option at the end of the list. This will open a lookup window, here you can view all users in the system. To add a user from this window, click on the check box next to the user name and hit select. Once all the desired users are selected, Click Add to add all of them to the team.

D365 Team 6

Now that the users are added, you will need to assign the team a security role which will be passed down to all members of the team. To do so, select Manage Roles in the command bar.

D365 Team 7

Next select the role(s) you wish to assign and select OK once you are finished.

D365 Team 8

That’s it, you are done! Now that you have created your team, you can now assign records to your team and create records and assign them to the team. If you need a hand setting up Teams in your Dynamics 365 environment, contact our specialists at This email address is being protected from spambots. You need JavaScript enabled to view it..

Microsoft Dynamics 365 offers the ability to streamline your business process through an often overlooked and underutilized feature called Business Process Flows. Business process flows are displayed visually in Dynamics 365 as a heading across the top of an entity form, and can carry from one entity to another, and can be configured for both out of the box and custom entities. Not only that, you are not limited to a single business process flow; you can configure one or more distinct business process flows, allowing different departments to have a flow unique to their daily requirements.

A business process flow is composed of Stages (highlighted in red below), which contain multiple Steps (highlighted in green below). In the business process flow heading, a user can see which stage they are currently working through (which is indicated by the flag), and the steps they need to complete (what fields need to be filled in) before they can advance to the next stage in the process.

BPF 1

Business process flows enable you to require users to complete certain steps before advancing to the next stage of the process. They also allow for branching logic based on data elements collected which may require a different path. There are a couple out of the box business process flows pre-configured for system entities, but you can modify these and create your own business process flows to meet the particular needs identified for your organization.

BPF 2

Create a Business Process Flow:

1. Go to Settings > Processes to create a new Process

2. Select Business Process Flow for the Category

3. Select the entity you want your business process flow to begin in

4. Click on OK and the system will direct you to a new window where you can set up the details of your business process flow

BPF 3

5. You can drag and drop components and properties from the right side of the window to the canvas on the left side.

    The Components tab provides the core items which can be defined for the business process flow

  • Stage: allows you to differentiate different major stages of your business process
  • Condition: allows you to set up criteria and branching considerations
  • Data Step: the fields of the entity you wish to include in a given stage
  • Workflow: allows you to trigger a workflow at stage entry or exit

BPF 4

    The Properties Tab allows you to define the properties associated to the stage/data step/workflow

  • Choose the definable element and the display name
  • Choose the elements requirement
  • For workflow, choose what the trigger is

BPF 5

6. Save and activate your business process flow once you are done with it, and it will now show up on the associated entity form.

BPF 6

7. Be sure to customize your security roles to provide access to the business process flows as needed.

BPF 7

Navigating Business Process Flows

Each entity in Dynamics 365 can have multiple business process flows and you can switch between them by clicking “Switch Process” while in a record. Doing so will display all business process flows available, based on the user’s security role.

BPF 8

As you proceed through the steps within a given stage, and you have completed all required steps, select the “Next Stage” button on the right of the business process flow to advance to the next stage. Be advised that if you have not completed all required steps, you will be prevented from advancing the flag to the next stage.

Directly beside the “Next Stage” button, there is a timer which displays how long ago you began the process, and each stage also displays the amount of time spent in the given stage. These timers provide useful metrics for calculating KPIs and for business intelligence reporting.

If you need assistance or have any questions when configuring or navigating business process flows, please reach out to our support team at This email address is being protected from spambots. You need JavaScript enabled to view it.. We are always happy to help you increase the productivity of your Dynamics 365 environment!

Office 365 is one of the most popular applications to make any business go paperless. Companies that use Microsoft O365 suite don’t have to worry about, documents or files getting misplaced. Here are three ways that any business can leverage Microsoft O365.

Flexibility and Scalability

Microsoft O365 is both flexible and scalable for any business. Microsoft O365 is available on a monthly or annual plan and can be scaled to cater to your business. It is very easy to add and remove users. Here at Websan, it can be done by filling in a form on our support page. Microsoft O365 has customized packages available so the right employees and departments access the best tools.

Moving to the Cloud

Microsoft O365 is in the cloud which means updates are done quickly by Microsoft with little to no interruptions. This will ensure that your business is using the latest versions of O365 and your business email and mailbox will never go offline. When O365 is deployed in the cloud, all the licenses will be active at once, making updating quick and secure by Microsoft.

All-in-one Business Solution

Having the right applications for each department will give your company the competitive advantage to stay ahead of the competition. The O365 suite is available on the web, desktop, and mobile devices. It makes it easier for your employees to quickly access their information, by using their Microsoft Account login.

Every business should have the Office 365 experience. No more filing cabinets or loose papers. With O365, your company can go completely digital. Microsoft O365 has multiple plans available to suit your business. Download our cheat sheet today and see what O036 is all about.
CLICK TO VIEW OUR CHEAT SHEET